At Deeper, we create innovative products that allow anglers to discover the best fishing spots.

Today, our sonars are available in more than 50 countries with our app community connecting more than 2 million smart anglers across the globe. Behind all of this,
we have a team of 70 specialists. We are proud to have gathered a unique bunch of people, different in their backgrounds, experiences, some very creative, some very
meticulous, but all united in the belief that only together we can create the next big thing to elevate fishing experiences.

We are looking for a Customer Service Manager to play an important role in elevating our Customer Care to a new level.

– Supporting customers via our ticket system and social media platforms (Facebook, Instagram, Youtube). There will be no live chats or regular phone calls that you will need to take.
– Working with our retail and distribution partners to ensure smooth aftersales support for our products.
– Identifying and documenting any software issues with our products, reporting those issues to relevant departments.
– Teaming up with other departments within Deeper to improve customer satisfaction and product satisfaction (Marketing, Sales, R&D, Software).
– Continuous improvement of the existing customer care and aftersales processes.

– At least 1 year experience in interacting with customers by email, phone or chat. Experience in providing technical or aftersales support for consumer electronic or software products would make you stand out from other candidates.
– Ability to solve problems quickly and effectively, find root causes of those problems and drive improvements.
– Fluency in written and spoken English, as this will be your main working languages. At least C1 level is preferred. Additional languages will be considered as a strong advantage.
– Tech savviness and a desire to always keep up to date with the latest technologies.
– You are quite comfortable to roll on your own – you can independently manage time and prioritize tasks.
– Attention to details, creative problem-solving and can-do attitude.

We are really proud of our cozy, home-like atmosphere, where you can always ask your colleague for advice over a cup of coffee.
Plus, there’s always a dog or two running around the office.
Joining the Deeper team gives you an opportunity to help this culture grow further and develop your skillset working alongside experienced specialists. You will also benefit from:

– Beautiful office right in the heart of Vilnius with an open-plan workspace, outdoor terrace and a park surrounding the office for your afternoon power walks;

– Flexible working hours. There are no night or weekend shifts.
– Health insurance (after 1 year of employment);
– Employee insurance;
– Training and development budget (2% from annual gross salary);
– Dedicated time for personal development (10% of working week);
– Paid parking in Vilnius green parking zones
– Regular team-building events, including fishing trips with the team;
– Possibility of 1 month workation;
– Remote working opportunities.

SALARY: 1000 EUR net salary + monthly bonuses based on performance

Please send your CV in English, to career@deeper.eu. Please use the subject line “CUSTOMER CARE MANAGER”. Please note, only candidates selected for an interview will be contacted.
Your personal data will be processed in accordance with the EU General Data Protection Regulation (GDPR). See the privacy policy for more details.